Terms and privacy

Here you will find the terms for coaching with noperfectweek and information about the processing of personal data. The terms apply together with the individual written agreement you receive before coaching begins.

Who can enter into an agreement

Coaching is offered to persons aged 18 or over. Coaching may be offered to customers resident in other countries. Danish law governs the agreement, but the customer retains the mandatory consumer protection that applies in the customer’s country of residence.

What coaching is and is not

noperfectweek offers individual running coaching and training guidance. The specific content, scope and practical contact arrangements are set out in the individual agreement.

Coaching is not medical treatment, physiotherapy, injury diagnosis, psychotherapy or clinical nutrition treatment. noperfectweek does not make diagnoses and does not guarantee specific results, finishing times, completion or an injury free coaching journey.

You are responsible for seeking an assessment from a relevant authorised healthcare professional in the event of illness, injury or symptoms requiring professional healthcare assessment. You should not send diagnoses, medical records or other confidential health information through the contact form or ordinary email.

Entering into the agreement

A coaching agreement is entered into when you receive the agreement and relevant information as a PDF by email, sign the PDF and return it by email. Your signature is the final acceptance. The agreement sets out the start date, trial period, price, payment method, duration and any special terms. The first invoice is sent after acceptance, and coaching begins when the agreed first payment has been received. An agreed end month does not change the normal monthly payment arrangement. Advance payment for several months is agreed separately.

The coaching agreement is supplemented by the terms published on the website when you sign. Joining a waiting list, a call or an enquiry is not in itself a coaching agreement. If the individual agreement expressly departs from a term here, the individual agreement applies unless mandatory law provides otherwise. Later changes to an existing agreement are handled under its amendment terms and applicable law.

Price and payment

A full trial month costs DKK 475 including VAT. The trial period may only be used once per customer and cannot be used again following a pause, renewal or later coaching period.

After that, the price is DKK 950 including VAT per full month. Coaching is normally paid monthly in advance. You can start at the beginning or in the middle of a month. If you start in the middle of a month, the first payment is adjusted proportionately and you still receive a full trial month. Ongoing billing then follows calendar months starting on the first. The specific billing arrangements at the start are agreed separately.

Advance payment for several months is agreed separately. Paying in advance for at least six months after the trial month gives a 10 percent discount on those prepaid months. The trial month is not included in the discount. You receive the total price, period and any commitment terms before accepting the separate arrangement. The period and total price also appear on the invoice. A commitment applies only if disclosed and expressly agreed in advance, and only within the limits of the law. Your mandatory rights to withdraw, end the agreement and receive a refund continue to apply.

Payment is made by invoice or payment link. The payment deadline is 14 calendar days, unless the individual agreement expressly states otherwise. Coaching begins only when the agreed first payment has been received. In the event of late payment, noperfectweek may charge interest and reminder fees to the extent permitted by law.

Access to your training programme is included in the coaching price at no extra cost. You can choose to purchase additional features on the training platform. These purchases are optional and paid for by you.

Trial period, duration and continuation

The trial period is the first month of the first coaching journey. It forms part of the original agreement and does not require the parties to enter into a new agreement after the end of the month.

Coaching may have an agreed end month or continue monthly until you end it. An agreed end month is not in itself a commitment period and does not change your right to end the coaching. Coaching ends no later than the end of that month unless we agree an extension.

Right of withdrawal and commencement

If you enter into the agreement through distance selling or away from the company’s business premises, you generally have a 14 day right of withdrawal from the day the agreement is entered into. You may withdraw by sending a clear written notice to patrick@noperfectweek.dk.

If you would like coaching to begin before the withdrawal period ends, you must make a separate express request, for example by email. Signing the coaching agreement does not in itself make that request. If you expressly requested an early start and received the required information, we may deduct a reasonable proportionate amount for coaching already provided if you withdraw in time.

Termination and refunds

You can end your coaching with one month’s notice taking effect at the end of a calendar month. This also applies when we have agreed an end month. Your coaching ends no later than the end of that month unless we agree an extension. A separate advance payment arrangement may involve an expressly agreed commitment within the limits of the law. You can give notice, for example, at patrick@noperfectweek.dk. We confirm receipt in writing.

If you withdraw within the applicable period, we refund payments received without undue delay and no later than 14 days after receiving your notice. We use the same payment method unless you expressly agree otherwise, with no refund fee. If you expressly requested an early start and received the required information, we may deduct a reasonable proportionate amount for coaching already provided. Any advance payment covering a period after the agreement lawfully ends is refunded immediately.

Your statutory right to end the agreement also applies to an advance payment arrangement. An extension or new advance payment does not automatically start a new commitment period.

Calls, pauses and adjustments

Cancellation of an agreed call must be given at least 24 hours before the agreed time. In the event of later cancellation or non attendance, noperfectweek may regard the call as completed. noperfectweek may choose to offer a new time, but is not obliged to do so.

Your holiday of up to three consecutive weeks is not normally treated as a pause. Coaching and the usual monthly payment continue, and we adapt your training programme to what is possible during that time. A pause must be agreed and approved in writing, including its duration, payment and any extension of the coaching period.

In the event of short term illness or injury, training may, where professionally appropriate, be adjusted within the scope of coaching. This does not replace professional healthcare assessment.

When noperfectweek ends coaching

noperfectweek may pause coaching or terminate the agreement with immediate effect in the event of a material breach. This may include material or repeated non payment, repeated failure to cooperate, abusive or threatening conduct, misuse of platforms or materials, or circumstances that make continued coaching professionally indefensible. Where reasonable and possible, the customer will first be given the opportunity to remedy the situation.

If noperfectweek ends the agreement without a breach by the customer and cannot provide coaching already paid for, a reasonable solution will be found in the circumstances. This may be an adjustment, postponement, a replacement service or a proportionate refund. This does not limit the customer’s mandatory rights.

noperfectweek is not liable for delay or non delivery caused by circumstances beyond reasonable control. In such cases, coaching may be adjusted, postponed or ended to the extent permitted by law.

Changes to price and terms

noperfectweek may change the price or other terms of an ongoing agreement where the change is objectively justified, for example by changed costs, legal requirements or material changes to the service. The change will be notified in writing with the current month plus one month’s notice. The customer may terminate the agreement with effect before the change takes effect if the law grants that right.

Complaints

Write first to patrick@noperfectweek.dk, so that we can try to resolve the issue.

If a consumer dispute is not resolved, you can check whether the case meets the conditions for consideration by the Mediation Team for Consumer Complaints and the Consumer Complaints Board.

Privacy

This section explains how noperfectweek processes personal data.

Data controller

noperfectweek c/o Patrick Bloem is the data controller for the processing described here. You can contact noperfectweek at Kircksvej 7A, 3000 Helsingør, Denmark or patrick@noperfectweek.dk.

Free 20 week marathon programme

When you request the programme, No Perfect Week processes your name, email address and the necessary technical information from the form. The information is used to give you access to the PDF file and send the link to your email.

The information is not used for a newsletter or other email marketing. That requires a separate and voluntary choice.

Information about downloading the programme is deleted no later than six months after the link is sent, unless it remains necessary for security or a legal claim.

Information, purpose and legal basis

When you contact us, your name, email address, subject, message and necessary technical information are processed to answer your enquiry and protect operations. The legal basis is the steps you request before a possible agreement, and noperfectweek has a legitimate interest in handling ordinary enquiries.

For coaching, contact information, agreement information, payment information, necessary correspondence and training information are processed. The processing is necessary to enter into and fulfil the agreement, manage payment and comply with legal obligations.

Information about illness, injury or other health matters is processed only if necessary for coaching and you have given separate explicit consent. You may withdraw consent for future processing at any time. This may mean that noperfectweek cannot adapt training to the relevant circumstances. Withdrawal does not affect the lawfulness of processing that has already taken place.

Nolio

Nolio is used as the training platform. When you create or share information through Nolio in relation to coaching, noperfectweek may access the information you share with your coach to plan, follow and adapt your training. Use only information relevant to coaching and do not use free text fields for confidential medical information.

Nolio’s own terms and privacy policy also apply to your use of the platform. Access to the training programme is included in the coaching price. If you choose extra features in Nolio, any payment for them is a separate arrangement between you and Nolio. noperfectweek processes information from Nolio only to the extent necessary for coaching and in accordance with this privacy information.

Waiting list

The waiting list processes your name, email address, sign up date, documentation of consent and any withdrawal. Its sole purpose is to send a notification when coaching opens or when a place becomes available. The legal basis is your active consent.

The waiting list is managed manually by Patrick Bloem in a local file. Information is deleted when consent is withdrawn and otherwise 12 months after sign up, unless you actively renew your consent. Information is not used for newsletters or other marketing content.

Recipients and suppliers

Simply.com provides hosting and email. WordPress and WPForms are used for the website, contact form and marathon programme form. Google Analytics through Site Kit by Google is used for analytics when you have consented to analytics cookies. Nolio is used as the training platform. Suppliers may process information only to the extent necessary for their role, and No Perfect Week puts the necessary agreements and security measures in place.

Information may also be disclosed if required by law or necessary to establish, exercise or defend a legal claim. If a supplier transfers personal data outside the EU or EEA, the transfer mechanism required by data protection rules is used.

Retention and deletion

Ordinary enquiries are normally deleted no later than six months after the enquiry has been concluded. Information from coaching is normally deleted 12 months after the end of the collaboration. Accounting records and other necessary documentation are kept for the period required by law.

When a retention period expires, the information is deleted or anonymised unless it remains necessary for a documented legal claim or legal obligation.

Your rights and complaints

Depending on the situation, you may have the right to access, rectification, erasure, restriction, objection and data portability. Write to patrick@noperfectweek.dk, if you wish to exercise your rights. noperfectweek may ask for the information necessary to confirm your identity.

You can complain about the processing of personal data to Datatilsynet.

Cookies, analytics and changes

The website uses technically necessary cookies and technical information necessary for operation and security.

If you accept analytics cookies, No Perfect Week uses Google Analytics through Site Kit by Google to understand how the website is used. Analytics may include information about visits, pages used, device and browser. The information is used to improve the website and its content.

Analytics cookies are set only when you have given consent in the cookie banner. You may change or withdraw your consent at any time through Cookie choices in the footer.

The cookie policy describes the cookies and similar technologies used, including their purpose, supplier and retention period.

This page is updated when the service, suppliers, data flows or legal requirements change.

Last updated: 26 September 2026.